Customer Service with Aloha
By choosing a local service provider, like TC Kokua, local Hawai'i businesses can ensure that their customers receive support from agents who understand the unique culture and nuances of Hawai'i. Our local expertise helps create more personalized, effective, and empathetic customer service interactions, including pronunciation of names, location, directions, etc. Additionally, we can offer faster response times due to proximity, reducing wait times for customers and improving overall satisfaction.
Working with us, a company rooted in the local community of Kihei, Maui, also demonstrates a commitment to supporting Hawaii’s economy and creating jobs for residents. This local partnership can foster goodwill among customers who value supporting businesses that give back to the community.
We pride ourselves in being more flexible in tailoring services to meet the specific needs of businesses operating in Hawai'i, ensuring that your unique challenges are addressed. The call center’s staff can seamlessly handle both English and Hawaiian cultural references, creating a more inclusive experience for customers.
Not to mention, if your business relies heavily on tourism, you can trust that our call center agents will have the local knowledge to handle questions related to travel, events, and local attractions. By choosing a local call center like TC Kokua, a business owner can foster stronger customer loyalty, enhance operational efficiency, and deepen their connection to the Hawaiian community without sacrificing the aloha spirit!
Competitive Pricing Guarantee
We can customize our pricing to meet your needs. With a wide variety of customer service solutions and state-of-the-art technologies to improve call quality and efficiency, we can meet the specific needs and budget of any business, whether it's a small local operation or a larger enterprise. So, before you send your business overseas, schedule a consultation with us!
General Phone Handling - Reservations - Appointments - Sales Fulfillment - B2B Lead Generation - Fundraising - MORE
Our Services Include
General Customer Inquiries
If you receive multiple calls a day requesting general business information, like hours of operation, location, directions, etc., TC Kokua can provide general phone answering assistance.
Product Orders and Sales
Maximize e-commerce sales with the help of the TC Kokua team! We can assist with general sales fulfillment, shipping questions, delivery follow-up and post-sale reviews.
Reservations
If your business accepts reservations or appointments for organized operation, look no further than TC Kokua! Our team can integrate into your current booking system for efficient reservation and appointment-setting assistance.
Business to Business
We can also help with B2B services like lead generation, telemarketing services, subscriptions, contracts, donations, and contributions.
Prescreen / Pre-qualify
Clients benefit when TC Kokua agents prescreen or pre-qualify potential customers or potential employees to ensure they match a client’s unique products, services and open job opportunities.
