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In today's fast-paced, customer-centric world, businesses must prioritize effective communication to thrive. One of the most critical aspects of this communication is answering customer phone calls - the FIRST time they call! When businesses fail to answer these calls, the consequences can be far-reaching and detrimental. Let's explore what happens when businesses with large call volumes don't reach out for customer service and support assistance - like the services offered by TC Kokua in Maui, Hawaii!

Outsourcing customer service call centers to overseas locations has become a popular strategy for many businesses looking to reduce operational costs and improve efficiency. However, this approach comes with its own set of challenges that can significantly impact customer satisfaction, brand reputation, and overall business performance. If you're a Hawaii or mainland business owner frustrated with the below 6 challenges caused by outsourcing your customer support center overseas, contact TC Kokua in Kihei, Maui today for a consultation!

In today's competitive market, businesses must go above and beyond to stand out and retain customers. One of the most effective ways to achieve this is by providing exceptional customer service by hiring an award-winning, local customer call center like TC Kokua in Kihei, Maui. 5-star customer service is not just a luxury; it's a necessity for maintaining customer loyalty and driving business success. Here are the top 4 reasons why a strong customer service department is crucial for your Hawaii business!

In today's fast-paced world, businesses both on the mainland and locally in Hawaii, are constantly seeking ways to stay ahead of the competition and meet the ever-evolving needs of their customers. One effective strategy that has gained significant traction is extending operating hours. Whether it's a retail store, restaurant, or service provider, the benefits of staying open longer can be substantial. Whether you are a business owner on the mainland in need of customer service coverage in another time zone or a Hawaii business owner looking for extra customer service support on the weekends, the below advantages of extended operating hours can prove crucial to your bottom line.