TC Kokua Client Portfolio
TC Kokua’s clients throughout Hawaii and the US Mainland span many industries to include hospitality/tourism, real estate software support, tech support, consumer goods, media, political, pest control, and awards programs. Please click “HERE” to download a copy of our customer testimonials or browse some of our satisfied clients below.
Wailea Golf Club
Managing reservations, confirmations, and follow-ups for a resort-style golf club - like Wailea Golf Club in Maui, Hawaii - is always daunting when short-staffed. However, TC Kokua, a Hawaii-based customer service provider, offered a comprehensive solution to streamline these reservation processes - from start to finish - ensuring a seamless experience for both guests and staff.
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First, we integrated seamlessly into their booking system, allowing for efficient reservation handling for both staff and guests.
Second, we reliably confirmed each reservation using guest emails or messages while handling additional questions related to the reservation.
Lastly, we offered follow-up services to make sure the guests had a positive 5-star experience and would return again soon.
Trilogy
When your business thrives on local customer service and 5-star experience reviews - like Trilogy Excursions in Maui, Hawaii - hiring a local, call center was a must!
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As the #1 activities provider for many years, TC Kokua was hired to handle general activities inquiries, reservation setting assistance, reservation confirmation assistance and experience follow-up using a local, personal approach.
It was also important to a local, family-owned company like Trilogy to support another local, small business based in Hawaii that understood the importance of maintaining the Aloha spirit.
Kualoa Ranch
Kualoa Ranch has long been considered one of the greatest tourist attractions on the island of O'ahu, with thousands of tours and activities booked annually.
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But this status does not come without its customer service challenges - including a very stressed-out staff that was pulled in too many directions to provide a consistent, 5-star customer experience!
TC Kokua in Kihei, Maui was specifically chosen by this client to handle customer phone calls and general customer inquiry overflow as well as provide reservations assistance so the on-site staff could focus on what mattered most - the Kualoa Ranch Experience!
MECO (Maui Electric Company)
The Maui Electric Company provides power for the entire island of Maui and beyond. Of course, it's easy to understand customer call volumes are high! So, when the need arose to notify customers of a new product or service, a larger, local call center became necessary!
If your business is releasing a new product or service and you need temporary assistance to handle this growth, call us to find out more about how we can help!
Mokulele Airlines
Have you ever had to call customer service while traveling only to realize that the department has been outsourced overseas or to the mainland?
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The customers of Mokulele Airlines - especially those with frequent flier status, corporate and government contract affiliations - noticed this inconvenience immediately!
After multiple complaints of booking errors, including one from a high-ranking government official, Mokulele Airlines called TC Kokua in Kihei, Maui to bring their customer service department back to the islands - vowing to never lose the Aloha spirit by outsourcing outside the islands again!
DHS (Hawaii's Department of Human Resources)
As a business owner, can you imagine fielding over 10,000 customer phone calls a month due to a new program release?
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The Hawaii State Department of Human Services felt this customer phone call influx often during open enrollment for Quest!
Even though the need for additional customer support was temporary, TC Kokua in Kihei, Maui was essential in providing organized, efficient and courteous support during this time of need.
