About Us

Hawaii Call Center & Customer Support Outsourcing

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ABOUT TC KOKUA

Outsourced Customer Service with Aloha

TC Kokua came into being in Maui in 2001 as the collaboration between two young entrepreneurs and former college roommates. We had a simple mission: to make a difference by providing the best customer service with aloha.


For over twenty years we have been developing and growing, serving some of the most successful businesses in Hawaii while earning recognition for excellence locally and nationally. 


Through it all, we’ve always stayed true to our roots in Maui. Today, we are the only company in Hawaii that can handle outsourced technical support. 


We are proud to employ locals and to serve the communities of Hawaii. 

Why Partner with a LOCAL Customer Support Call Center?

If you are a business owner or manager of business operations, don't sacrifice your customer service department or 5-star reviews by outsourcing your call center overseas. TC Kokua can help maintain a local presence for your business that includes a Competitive Pricing Guarantee without charging extra for the aloha spirit unique to our local culture.

TC Kokua chose to locate in Hawaii for a number of strategic reasons

  • Hawaii residents are known worldwide for their warm "Aloha Spirit."
  • - We hire only those who exhibit this spirit personally and professionally.
  • Our Maui location has access to the latest redundant high speed internet and telecommunication technologies.
  • Hawaii frequently ranks among the “happiest states” in yearly national polls [1]. Happy workers make good employees that are ready to serve your company’s and clients’ needs!
  • Multi-lingual, educated workforce.
These advantages, and others, mean TC Kokua can concentrate on keeping your customers happy.

People Are Key Ingredient to Excellent Service

Excellent customer service requires excellent people.

All the FAQs, auto-tailored email responses, and recorded voice messages in the world cannot replace the simple "How can I help?" spoken by a live Customer Service Representative (CSR).

The latest technology used by TC Kokua is a key tool used by our CSRs. But where many outsourcers boast of their technical capabilities first, TC Kokua emphasizes the unmatched, personal service we provide your customers.