About Us

About Us

Your Hawaii-local customer contact outsourcing partner

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ABOUT TC KOKUA

Location, location, location

TC Kokua came into being in Maui in 2001 as the collaboration between two young entrepreneurs and former college roommates. We had a simple mission: to make a difference by providing the best customer service with aloha.


For over twenty years we have been developing and growing, serving some of the most successful businesses in Hawaii while earning recognition for excellence locally and nationally. 


Through it all, we’ve always stayed true to our roots in Maui. Today, we are the only company in Hawaii that can handle outsourced technical support. 


We are proud to employ locals and to serve the communities of Hawaii. 

Advantages of Serving Your Customers From Maui

For those responsible for managing a customer contact outsourcer, a central location is a factor critical for success. Understanding the benefits of one location over another is essential to ensuring your customers remain happy.

TC Kokua chose to locate in Hawaii for a number of strategic reasons

  • Hawaii residents are known worldwide for their warm "Aloha Spirit."
  • - We hire only those who exhibit this spirit personally and professionally.
  • Our Maui location has access to the latest redundant high speed internet and telecommunication technologies.
  • Hawaii frequently ranks among the “happiest states” in yearly national polls [1]. Happy workers make good employees that are ready to serve your company’s and clients’ needs!
  • Multi-lingual, educated workforce.
These advantages, and others, mean TC Kokua can concentrate on keeping your customers happy.

People Are Key Ingredient to Excellent Service

Excellent customer service requires excellent people.

All the FAQs, auto-tailored email responses, and recorded voice messages in the world cannot replace the simple "How can I help?" spoken by a live Customer Service Representative (CSR).

The latest technology used by TC Kokua is a key tool used by our CSRs. But where many outsourcers boast of their technical capabilities first, TC Kokua emphasizes the unmatched, personal service we provide your customers.

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