CUSTOMER SERVICE
WITH ALOHA
You have a great company. Your services are outstanding. Your products are second-to-none. You clients and your community know it. But your staff is struggling to keep up with your customers’ needs. Maybe you are short-staffed. Maybe you have a typical answering service that just isn’t cutting it anymore. To put it simply, your business has growing pains.
Need Kokua?
Contact Us
You don’t have to struggle alone. We’re here to help.
TC Kokua is your Hawaii-based resource for full-service customer care. For less than half the price of hiring in-house customer service personnel, you can have TC Kokua as an extension of your own business. The best part is that this can be accomplished in as little as 48 hours. As a result, you’ll find yourself with more control of your business, in an efficient and streamlined system. You’ll save time and money. Better yet, you’ll be free to focus on the big picture and work on your business, instead of feeling stuck working in your business.
How can we help?
Relying on advanced technology, we implement a multi-mode customer service platform. That means we can take care of your clients by phone, live-chat, email and text. Our services are always customized to meet the unique needs of your business.
01 SET UP
Set up your phone system and route calls seamlessly.
02 SALES
Make sales and accept new orders.
03 INVOICING
Send invoices, receipts and account statements.
04 PRE-SCREEN
Pre-screen and pre-qualify your customers.
05 ANSWER
Answer customer questions about your company, products and services.
06 FORWARDING
Screen calls and forward you only the ones you want to answer personally, while protecting your personal contact information.
07 EMAIL & TEXT
Answer email and texts and respond to online help requests.
05 APPOINTMENTS
Schedule appointments, send reminders and manage bookings.
03 SUPPORT
Provide live technical support and trouble-shooting for customers who are already using your products and services.
Now, we can even offer all of this support around the clock, 24/7!
Get Started!
Here’s how our easy 3-step sign up process works.
Call us or submit the form today
Getting in touch with us is easy! Our local team is ready for your call or form inquiry.
We'll understand your needs
In our consultation, we will get familiar with your brand, review your customer service needs and budget.
Let us execute your custom plan
We will build a customized, detailed and reliable proposal for services that meet your needs and suit your budget.
TC Kokua Guarantees
At TC Kokua, we provide top customer service with aloha. Based in Hawaii, we offer cost-effective customer care solutions as an extension of your business.
Always local, with aloha
It’s not just about the dedicated 808 phone number we set up for you. Because we are right here in Hawaii, our 100% local staff have that one thing you won’t find anywhere else: aloha. We have multilingual representatives who know the area. We understand where your clients are coming from. Your clients will know that they aren’t being sent to an off-shore call center or impersonal automated system. This is truly what sets us apart.
Top-tier tech
Our dedicated high-speed Fiber Optic internet assures speedy, seamless connectivity and crystal clear sound quality. Our advanced multi-mode customer contact platform enables our representatives to ensure that all your customers get the help they need when and how they need it. Whether by phone call, live chat, email or text message, all communications will be logged and integrated so that nothing falls through the cracks.
Flexible, scalable pricing
Our services are competitively priced. Because we offer options to pay by the minute, by the call, by the agent or by the month, you can choose the billing model that makes sense for you. Pay for what you need, and nothing you don’t. Because our technology is scalable, if your needs change, we can adjust our services and our billing seamlessly to fulfill them.
Business insights
Our services are competitively priced. Because we offer options to pay by the minute, by the call, by the agent or by the month, you can choose the billing model that makes sense for you. Pay for what you need, and nothing you don’t. Because our technology is scalable, if your needs change, we can adjust our services and our billing seamlessly to fulfill them.
Lower liability
Because we staff our own customer service center, you don’t have to worry about the usual cumbersome responsibilities and expenses associated with hiring new employees. In the rare event of a dispute with a customer, the call information and entire recording of the conversation are available at our fingertips so that we can help you get to the bottom of the misunderstanding and quickly remedy the situation.
You're in charge
We know how much you care about your customers. We do too! TC Kokua customer service representatives receive continuous training in customer care and background information about our clients. With your direction, we build an extensive knowledge base about your business. This enables our representatives to provide the most up-to-date information about it and about your specific products and services.
Our Clients Make the Difference
Service with the Aloha Spirit
TC Kokua, LLC
max@tckokua.com
Contact Us Today!
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