General
Customer Inquiries
The client's
company, product or service information is available to TC Kokua
agents in a (FAQ) knowledge base, which allows agents to deliver
accurate and up-to-date information to all inquiries.
Technical
Support
TC Kokua agents
are trained to effectively offer advice and troubleshoot the client's
product. Extensive training is continuously provided to the agents
to offer the most up to date knowledge on the product to the end-user.
The advanced
technology used by TC Kokua is a key tool and is included in our
service for no additional fee. We're the first in Hawaii to offer
a fully integrated multi-mode customer contact technology platform.
You'll gain new insights into your business with our sophisticated
call forwarding and reporting capabilities. Our call recording
capabilities takes quality control and security to a whole new
level.
Product
Orders and Sales
TC Kokua maximizes
e-commerce sales by integrating the web, knowledge of the product
and skilled agents with the ability to make an impact on the browser's
buying decision in real time.
Reservations
TC Kokua agents
have quick access to information for real-time reservations, last-minute
availability and current promotions making the client's business
or event more efficient.
Business
to Business Telemarketing
Services, subscriptions,
contracts, donations and contributions may be created, canceled,
renewed or updated by friendly and knowledgeable TC Kokua agents.
Prescreen
/ Pre-qualify
Clients benefit
when TC Kokua agents prescreen and pre-qualify potential customers
by saving both time and money.
