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About
TC Kokua, LLC
TC
Kokua is home grown on Maui for 9 years and has a reputation
of providing excellent customer service to numerous well-known
customers throughout Hawaii and the US mainland. Our 100% local
professional staff with extensive hospitality industry experience
is truly dedicated to provide the best customer service with Aloha.
We're a part of your team to make sure the most updated information
is in our database and communicated to the customers. Our staff
will go out of their way to make sure every customer issue and
concern is addressed and resolved.
Where is TC
Kokua Located?
TC Kokua is conveniently
located in the Kihei Professional Plaza on the corner of Lipoa
Parkway and South Kihei Road in Kihei, Maui.
Our location and staff offer your company a competitive advantage.
Advantages
of Serving Your Customers From Maui
Your customers
don't generally care where they're calling when they dial that
800-number or click "send" on the email. For those responsible
for managing a customer contact outsourcer, center location is
a critical factor. Understanding the benefits of one location
over another is essential to ensuring your customers remain happy.
| TC
Kokua chose to locate in Hawaii for a number of strategic
reasons. |
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Hawaii
residents are known worldwide for their warm "Aloha Spirit".
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We
hire only those who exhibit this spirit personally and professionally. |
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Latest
and redundant high speed internet and telephone technologies
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Good
labor conditions -- better tenure and turnover rates than
mainland states. |
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Multi-lingual,
educated workforce |
| These
advantages, and others, mean TC Kokua can concentrate on keeping
your customers happy. |
People Are
Key Ingredient to Excellent Service
Excellent customer service requires excellent people.
All the FAQs, auto-tailored email responses and recorded
voice messages in the world cannot replace the simple
"How can I help?" spoken by a live Customer Service Representative
(CSR).
The
latest technology used by TC Kokua is a key tool used
by our CSRs. But where many outsourcers boast of their
technical capabilities first, TC Kokua emphasizes the
great service we provide your customers.
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