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Our location
and staff offer your company a competitive advantage.
Where is
TC Kokua Located?
TC Kokua is
conveniently located in the Kihei Professional Plaza on the corner
of Lipoa Parkway and South Kihei Road in Kihei, Maui.
Advantages
of Serving Your Customers From Maui
Your customers
don't generally care where they're calling when they dial that
800-number or click "send" on the email. For those responsible
for managing a customer contact outsourcer, center location is
a critical factor. Understanding the benefits of one location
over another is essential to ensuring your customers remain happy.
TC Kokua chose
to locate in Hawaii for a number of strategic reasons.
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Hawaii
residents are known worldwide for their warm "Aloha
Spirit". |
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We
hire only those who exhibit this spirit personally and
professionally. |
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Latest
and redundant high speed internet and telephone technologies
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Good
labor conditions -- better tenure and turnover rates
than mainland states. |
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Multi-lingual,
educated workforce |
These
advantages, and others, mean TC Kokua can concentrate on
keeping your customers happy.
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People Are
Key Ingredient to Excellent Service
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Excellent
customer service requires excellent people.
All the
FAQs, auto-tailored email responses and recorded voice messages
in the world cannot replace the simple "How can I help?"
spoken by a live Customer Service Representative (CSR).
The latest
technology used by TC Kokua is a key tool used by our CSRs.
But where many outsourcers boast of their technical capabilities
first, TC Kokua emphasizes the great service we provide
your customers.
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