SCALABLE TECHNOLOGY

Our new state-of-the-art communications technology begins with our dedicated T1 PRI line for our in-house integrated phone system that provides your customers with crystal clear voice quality they expect from a professional customer contact center. As a client, you are provided with your own dedicated local “808” number for all call forwarding. That number is your “gateway” to your own private channel in our system. TC Kokua will help you configure your initial setup based on your unique needs.  You can even have custom greetings in your own voice. Call routing to our agents is done seamlessly within one local network so there is no delay or loss of call quality. Your company will no longer be concerned about poor call quality from calls routed around the globe. Your customers will never have to ask, “Can you hear me?”

Our extensive reporting capabilities included in our service will provide your company with new business insights. Each call is registered in our system and caller ID tagged so you will know where every call originated. Have you ever wondered how many calls your company gets and the length of those calls? This information is easily located by you in our reports.

Furthermore, every call is recorded and stored in our dedicated storage device for your protection. When the rare dispute arises, every party will know who said what in each call. Extensive call recording capabilities can easily cost $10,000 - but this technology is included free with our service.

COMPETITIVE PRICING GUARANTEE

We can customize our pricing to meet your needs. We track our pricing based on the US Mainland standards. Whether you prefer pricing per minute, per call, or even a flat monthly rate, we will work to meet your company’s budgetary needs. Let TC Kokua show you how great service is a TRUE DIFFERENTIATOR and how our service makes YOUR CUSTOMERS FEEL GOOD while SAVING YOU MONEY.

Please ask us about our unbeatable money back guarantee.

Our Services Include:

• General Customer Inquiries
  The client's company, product, or service information is available to TC Kokua agents in a knowledge base, which allows agents to deliver accurate and up-to-date information to all inquiries.
• Product Orders and Sales
  TC Kokua maximizes e-commerce sales by integrating the web, knowledge of the product, and skilled agents who have the ability to encourage a potential customer to make purchases in one call.
• Reservations
  TC Kokua agents have quick access to information for real-time reservations, last-minute availability, and current promotions making the client's business or special event more successful.
• Business to Business
  Telemarketing Services, subscriptions, contracts, donations, and contributions may be created, canceled, renewed, or updated by friendly and knowledgeable TC Kokua agents.
• Prescreen / Pre-qualify
  Clients benefit when TC Kokua agents prescreen or pre-qualify potential customers to ensure the customers match a client’s unique products and services.