ABOUT TC KOKUA

Location, location, location

TC Kokua was born on Maui in 2001. With numerous satisfied customers throughout Hawaii and the US Mainland, we have the home grown experience and reputation to uphold the level of customer service your company deserves.

Our 100% local and professional Maui staff with extensive customer service training is right here at your disposal. You will not be sending your precious sales calls to some unknown Mainland or overseas location. Our professional customer contact center is conveniently located in Kihei. Come and visit us! 

TC Kokua was built specifically to handle the demanding customer care needs of our clients. We are experts at taking reservations and managing bookings. Today, we are the only company in Hawaii who can handle outsourced Technical Support.

Advantages of Serving Your Customers From Maui

For those responsible for managing a customer contact outsourcer, a central location is a factor critical for success. Understanding the benefits of one location over another is essential to ensuring your customers remain happy.

TC Kokua chose to locate in Hawaii for a number of strategic reasons.

• Hawaii residents are known worldwide for their warm "Aloha Spirit."
  - We hire only those who exhibit this spirit personally and professionally.
• Our Maui location has access to the latest redundant high speed internet and telecommunication technologies.
• Hawaii frequently ranks among the “happiest states” in yearly national polls [1]. Happy workers make good employees that are ready to serve your company’s and clients’ needs!
• Multi-lingual, educated workforce.

These advantages, and others, mean TC Kokua can concentrate on keeping your customers happy.

People Are Key Ingredient to Excellent Service

Excellent customer service requires excellent people.

All the FAQs, auto-tailored email responses, and recorded voice messages in the world cannot replace the simple "How can I help?" spoken by a live Customer Service Representative (CSR).

The latest technology used by TC Kokua is a key tool used by our CSRs. But where many outsourcers boast of their technical capabilities first, TC Kokua emphasizes the unmatched, personal service we provide your customers.

[1] http://www.livescience.com/9784-happiest-states-revealed-research.html